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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kate Eaves

April 15, 2026

5  out of  5
rating by Kate Eaves
"Tracy helped our client transfer over to California seamlessly! She knew exactly what to do to make sure our client was covered well!"
We responded:
"Thanks for taking the time to leave a review Kate!"
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Janice Lee

April 8, 2026

5  out of  5
rating by Janice Lee
"Alan and his team are friendly, responsive and great with explaining details."
We responded:
"Thank you for the review Janice. "
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Robin Mcdonald

April 4, 2026

5  out of  5
rating by Robin Mcdonald
"Alan Chan has been my agent for many years and I've always had a great experience with him and his team. They are consistently attentive, responsive and truly focused on providing excellent customer service. It's clear that Alan cares about his clients and takes the time to make sure everything is handled thoroughly and effectively. I highly recommend him to anyone looking for a knowledgeable and reliable insurance agent."
We responded:
"Thank you for the review Robin. Our team works very hard to make sure all of our policyholders' concerns are handled quickly and efficiently."
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Paul Wong

March 20, 2026

5  out of  5
rating by Paul Wong
"Our family has been insured by Alan Chan and his father, George Chan (Alan's brother, Stephen Chan too!) since the late 1960s. Remember the little office on California Street near Hyde Street? Alan and his great Team has always provided the best, prompt, reliable service and advice on choosing the best insurance options available. The multi-line discounts add up quick for additional savings. Remember to ask them for your free annual review to keep your insurance needs up to date!"
We responded:
"Thanks so much for the great review Paul. Who doesn't remember the little office on California St.?? Always happy to hear our clients are satisfied with our service and recommendations"
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Elizabeth Lau

March 11, 2026

5  out of  5
rating by Elizabeth Lau
"San Francisco, CA."
We responded:
"Thank you for the 5 star review Elizabeth"
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Jayne Altaffer

March 10, 2026

5  out of  5
rating by Jayne Altaffer
"Tracy Allio working with Alan Chan State Farm office in San Francisco Is amazing! Tracy always responds quickly to all my emails and questions. I'm in good hands!"
We responded:
"Thank you for the review Jayne. "
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Claudia Brooks

March 9, 2026

5  out of  5
rating by Claudia Brooks
"I cannot praise Alan Chan enough for his professional, knowledgeable, and conscientious approach. He was incredibly personable and took the time to secure a homeowners insurance policy that perfectly fit my specific needs and budget."
We responded:
"Thank you for the review Claudia. Insurance can be confusing, so we are glad you now have the right policy specific to your needs and budget! "
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Paras Shah

February 22, 2026

5  out of  5
rating by Paras Shah
"We have been insured with State Farm for almost a decade now. Alan, Tiffany and the rest of the team are extremely helpful and responsive. They helped us navigate the complexities around home insurance and made sure we were aware of how to make decisions."
We responded:
"Thank you for the review Paras. We are glad you are able to understand your policy better. We love helping our customers learn all there is to know about their policies and options"
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Karen Rivo

February 13, 2026

5  out of  5
rating by Karen Rivo
"Appreciate the personal connection I have had with Tracy over the years"
We responded:
"Thanks for the feedback Karen. We appreciate the many years of support"
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Gabriel Hernandez

February 10, 2026

5  out of  5
rating by Gabriel Hernandez
"Excellent team, always ready to assist and friendly and professional"
We responded:
"Thank you for the wonderful review Gabriel"
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stacy sase

January 28, 2026

5  out of  5
rating by stacy sase
"I have been insured by Alan Chan State Farm for decades now. Multiple types of insurance. I appreciate that they answer their phone and answer emails very quickly and take care of my insurance needs very efficiently."
We responded:
"Thank you for the review Stacy. We appreciate the many years of continued business."
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Kirsten Geney

January 28, 2026

5  out of  5
rating by Kirsten Geney
"Alan and his team have taken care of me and my family for 30 years - starting with auto insurance, then adding home and life insurance. If I needed to claim their first concern was always my safety. I also appreciate their consultative approach to make sure I've got just the right coverage."
We responded:
"Thank you for the review Kirsten. Alan and his team are always looking for ways to ensure you have the correct coverage for your needs and budget"
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PC S

January 22, 2026

5  out of  5
rating by PC S
"Excellent service in all the years we have been clients."
We responded:
"Thank you for the review!"
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Hugh McDermott

January 8, 2026

5  out of  5
rating by Hugh McDermott
"I had a unique situation in which I needed to track down documentation to prove I was the owner of a boat for purposes of a Coast Guard license. I sold the boat more than 25 years ago, but I no longer had any of the documentation. Kyle Chan and Tracy went above and beyond the call of duty to track down the copy of the State Farm insurance policy that Alan originated on the boat during the time I owned it. It's increasingly rare these days to receive such exceptional service. I am grateful and I want to recognize them for it."
We responded:
"Thank you for the feedback Hugh. We really appreciate it and so glad we were able to resolve the issue for you"
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MC

December 24, 2025

5  out of  5
rating by MC
"I have been with Alan Chan since he took over it over from his father. Alan and his team are professional, friendly and consistently helpful. When I leave a message, they return the call within minutes. I completely trust Alan and his team. I know they will take care of my insurance needs and give me good advice."
We responded:
"Thank you for the review May. We really appreciate your long-term support for our agency"
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Wendy

December 23, 2025

5  out of  5
rating by Wendy
"I’ve been a client of Alan for a while now, and what stands out most is the genuine care and thoughtfulness he and his team bring to every interaction. They remember the important details, explain coverage options clearly without pressure, and always let you make the choice that’s right for you. On top of their knowledge, responsiveness, and follow-through, the trust they build is what truly sets them apart. I can’t recommend Alan, Tracy, Aileen, Kyle, Matthew, Laura, and Tiffany enough. And yes, that’s how special the interactions are, you’ll remember everyone’s name! :)"
We responded:
"Thank you for the wonderful review Wendy. We work hard to earn our policyholders trust and never take that for granted."
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Sam Kwei

December 15, 2025

5  out of  5
rating by Sam Kwei
"I have been a customer of Alan Chan and Tracy Allio for over 2 decades (specifically over 21 years). Tracy and Alan have always taken very good care of me as a customer. As a result, I have transferred all of my insurance needs to Tracy's care. Through my first decade with State Farm under Tracy and Alan's care, my service satisfaction has always been high while my premiums dropped due to my being a good customer (not having any incidents). Even when I did have some not-at-fault incident such as being rear-ended by another car, Tracy was able to quickly take care of things for me, and I never have any issue getting the resolution I wanted. Recently, State Farm had to increase its price, and Alan/Tracy did not sugarcoat and explained the situations in full to me. In fact, soon after, Tracy helped me correct one of my premiums. I appreciate the way Alan and Tracy take good care of their customers while keeping in mind that their reputation with their customers is most important. I will continue to stay with Tracy and Alan due to their great services!"
We responded:
"Thank you for sharing your experience."
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Kate Riseman

December 15, 2025

5  out of  5
rating by Kate Riseman
"Alan Chan has been my trusted agent for over 20 years for car, home and life insurance. He's great. He's knowledgable, easy to talk to, and ethical. He always helps me weigh pros and cons of various types of insurance, and I never feel like he is trying to scare or pressure me. I'm so glad to get to work with him. Highly recommend!"
We responded:
"Thank you Kate for the great review. Our goal is to always provide our policyholders with as many options as are available so you can make the best decision for you and your family"
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Suzanna L

December 4, 2025

5  out of  5
rating by Suzanna L
"I've been with Alan’s office for over 20 years and they’re great! Insurance can be complicated, so it’s important to me to have an insurance office that I can trust to explain coverages and offer good advice. Alan and his entire team are professional and always provide excellent customer service. I highly recommend them!"
We responded:
"Thank you for the wonderful review Suzanna. Alan and his team work hard to make sure all of our policyholders understand the policies they have. We certainly appreciate your many years of support as well "
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Megan C

November 29, 2025

5  out of  5
rating by Megan C
"I have been with Alan and Aileen Chan for 26 years, and they're the best. They always take the time to ask what’s important to me and help me find options that fit my needs and budget. Alan also knows everything about insurance. He helps me to understand my options, so I feel confident that I'm making the right decisions. I couldn’t recommend them more."
We responded:
"Thank you for the lovely review Megan. Alan and the team are always here to provide the best coverage that fits your budget"
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I Lazarus

November 24, 2025

5  out of  5
rating by I Lazarus
"Alan has been our trusted insurance advisor for over 20 years. He has always helped us fine-tune our insurance through every stage of life, from having a child to planning for retirement. He is a trustworthy, knowledgeable, and sincere professional."
We responded:
"Thank you Ikuko for the wonderful review. It is always a pleasure working with you, and we really appreciate your continued support. "
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Hendrik van Geel

November 13, 2025

5  out of  5
rating by Hendrik van Geel
"Alan and his team always take the time to explain circumstances and follow-up internally."
We responded:
"Thank you Hendrik for the lovely review"
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Robert Stouse

November 8, 2025

5  out of  5
rating by Robert Stouse
"I've been working with Alan for more than 20 years. He is knowledgeable about the local /California insurance market and has always sought to understand my HOA's needs before presenting options. Top notch!"
We responded:
"Thank you for taking the time to leave a review Robert. We appreciate the many years of loyalty and support"
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Christina Ng

October 30, 2025

5  out of  5
rating by Christina Ng
"I have been a client of Alan's office for nearly 40 years, starting with his father, George Chan. Alan has all my insurance needs covered under one roof. Insurance is complex, the expertise of the agent plays a huge role in finding solutions to the client's needs. Alan definitely masters that and then some. He is proactive in guiding clients through the current challenging insurance environment with his advice, and suggests changes as needed. He is backed by a team that provides great customer support. I am so pleased knowing that I am in good hands. On a different front, my profession is closely tied to the insurance industry. I often seek Alan's opinion in helping my clients make decisions. He never hesitates to help and shares his knowledge. I would highly recommend Alan and his team if expertise, service, responsiveness and support are important to you."
We responded:
"Thank you Christina for the wonderful review. With the ever changing landscape in the insurance industry, Alan and his team work hard to be a resource and guide for our policyholders. We will continue to do that as best we can"
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Teris Liu

October 21, 2025

5  out of  5
rating by Teris Liu
"I worked with Alan Chan and Aileen Chan for my auto and home insurance for over 10 years, and they were absolutely amazing! From the start, they made everything so easy to understand and really took the time to go over all my options. They helped me find the best coverage that fit my needs and budget. Both Alan and Aileen were super responsive, friendly, and patient with all my questions. The whole process was smooth and stress-free — I never felt rushed or pressured. I really appreciate how professional and caring they were throughout. I’d definitely recommend Alan and Aileen Chan to anyone looking for trustworthy and knowledgeable help with their insurance"
We responded:
"Thank you for the great review Teris. We are happy to know your experiences with our agency continues to be "smooth and stress-free". We continually strive to make sure the process of purchasing insurance is always easy and stress-free"