Alan Chan

"Alan has been our agent for many years. My daughter (and her roommates) were moving to New York City (international students from three different countries) to continue their studies at NYU and needed a renter's policy on very short notice to satisfy their new apartment lease requirements. We did not know what to do given we had no contacts for this type of insurance in NYC. Alan again helped us by connecting us with his longterm colleague (Kevin Leong) in NYC. Kevin then provided us fantastic service and secured the policy we needed on very short notice (he did this on a Friday night). We could not be happier with Alan (and Kevin) for taking such good care of us and so quickly. We highly recommend him!"

"Alan Chan has been our insurance agent for awhile (auto, home, life, etc). He is a great adviser and so responsive in helping us with all the Q&As. And we have encountered many situations that require his timely guidance. He is professional, patient and knowledgeable. Highly recommend him."

"Our Integra was parked in SFO long term lot while we attended an out-of-state wedding. We came back to find our catalytic converter was stolen!! We got towed back to the City to Hayes Auto where our excellent mechanic Joe Ng got on it immediately. Meanwhile, we contacted our insurer, State Farm, whose claims department gave us clear and detailed instructions on filing the claim. Aileen of Alan's team made sure our Police report and parking receipt were properly forwarded to Claims to complete the opened claim. We are completely satisfied with State Farm's rapid handling, approving and payment of our claim. From our agent (Alan, Kyle, Aileen) to Claims to Hayes Auto, they worked together seamlessly and rapidly to get our car repaired and running. Thanks again again State Farm!! For you travelers, please don't park at SFO long term lot. They're not secure. We had nothing in the cab of the car, yet because SFO long term lot espouses "contactless parking", there are no eyes on who enters or exits, so your cars aren't safe! Go patronize another,more secure lot, have someone drop you off, or don't go at all. Better safe than sorry. Joel"

"Alan Chan and State Farm stepped up for us when we needed help. My family and I were the victims of a lawsuit claiming "wrongful eviction" and "harassment". The tenants had moved out (not evicted) over six months earlier and were demanding $725k, through a lawyer they found. My elderly parents (in their late 80's) were named, along with me. The tenants had moved from a unit in my parents' duplex; my wife and I lived in our own single family house. My parents had Farmers Insurance; and my wife and I have State Farm. This is when you find out what insurance company you can count on, and which insurance rep has your back. Farmers said my parents had not purchased the right coverage to be protected against such a lawsuit. My parents had insured the duplex with Farmers for almost 50 years, and had always rented out one unit while living in the other. All their Farmers reps over the years knew this. Meanwhile, ten years earlier, Alan Chan had asked my wife if we had any tenants in our single family house. When Alan learned that we did, he recommended that we add an additional coverage that would protect us against tenant claims. The coverage was only an additional $16 premium. That additional $16 premium provided us with the financial backing of State Farm and access to their lawyers, to protect me in this lawsuit. State Farm took on the case even though the tenants were not my tenants. Furthermore, State Farm's lawyers managed to resolve the case without dragging my elderly parents into stressful depositions, whereas Farmers abandoned the case. All along the way, Alan Chan demonstrated an interest in our case and was always there to provide support. I have told family members about Alan's office and State Farm. So far, they have moved 3 homeowner policies over to Alan. My family members and I have had many conversations with Alan over the past year. We have found him to be knowledgeable, honest and forthcoming. My wife tells me that this is a family business that Alan had taken over from his father many years ago. I believe that Alan runs his business for the long run and provides high value and excellent service for his customers. We have only had a few interactions with Alan's staff but have found them all to be polite and diligent. I would encourage anyone with insurance needs to give Alan's office a call and judge for yourself."

"I was referred to Alan's office from my past Seattle agent when I moved back to CA. Everyone at Alan's office is kind, professional and responsive. Shout out to Kyle- he is my main point of contact here and always answers every question I have in detail and gets my policies in order in a timely manner. Thank you Kyle! Would definitely recommend this office. Reliable, fast, and great customer service."

"My husband and I have had a great experience here. We have had their car insurance and recently added rental insurance. We have been happy customers for the last 5+ years and recently just referred another family member and they are very happy as well. Tracy has been consistently helpful and kind, answering our (many) questions and always responding quickly. I highly recommend for all insurance needs!"

"Alan has been my agent since 2001. His service has always been excellent and the policy prices very good. He goes above and beyond to help his clients out. I have recommended him to many friends in the past and definitely suggest you contact him for your insurance needs."

"I have been a customer of Alan's for several years, and I most recently worked with Matthew Machado to set up a new policy. He was very flexible to set up time to talk to walk through questions and was extremely responsive by email. I highly recommend working with them."

"I have been a very satisfied customer of Alan Chan's State Farm Insurance Agency for over 30 years. Alan and his staff have provided auto insurance, homeowner's insurance, and HOA insurance with professionalism, efficiency, and excellent advice. More than that, Alan, and his father George before that, have helped me through challenging HOA situations with a difficult co-owner in our two unit condominium building. I recommend Alan Chan for your insurance needs with no reservations."

"We want to give Alan Chan and his team 100 stars! We have been with them for over 10 years now and they are the best and professional. We have Auto, Life, Home, and Rental insurance with Statefarm and when ever we have needed to write a claim the steps are easy and everyone so helpful. Thank you."

"I have been working with Alan for over 12 years with both personal condo insurance and our HOA, and it has been a pleasure. He is incredibly responsive to questions and requests, as well as supportive about any changes to either policy. Alan is well informed regrading any questions that arise, including short term rental insurance. He is a dynamic professional with great integrity and we feel lucky to work with him."

"Don't use this company. High rates and questionable accounting policies. They will deduct money from your account and tell you check is in the mail. This will never happen. I am out $3K on my accounts that are unaccountable. There's no digital payment options and they overwhelm you with bills for multiple policies. You are better off with an other company. This is borderline fraudulent. Beware"