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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Matthew Strom

January 20, 2023

5  out of  5 rating by Matthew Strom
"I have worked with Alan and his team (Including Tracy and Tiffany) for over a decade across home (previously renters), earthquake, auto, umbrella and other policies. Their service and advice are top notch, ensuring appropriate coverage without overcharging. They are always able to be competitive on price as well. Hard to imagine moving our family's needs to anywhere else!"

Joe Russack

October 5, 2022

5  out of  5 rating by Joe Russack
"Absolutely went the extra mile to secure favorable terms for my earthquake coverage. Spectacular work from Alan and his team. Been using them for all my insurance needs (home, auto, motorcycle) since sometime in the 90s, no regrets."

April Filer

October 4, 2022

5  out of  5 rating by April Filer
"Alan Chan and his team have protected our family for over 2 decades - the help, support and information they provide is invaluable and they have made a daily positive impact on our lives."

Joan Jeong

September 27, 2022

5  out of  5 rating by Joan Jeong
"Alan Chan and his staff were extremely helpful to my husband, Gary, and I during a time that we needed guidance in caring for his parents' affairs. They came through with flying colors!"

Aristotle Torio

September 26, 2022

5  out of  5 rating by Aristotle Torio
"Worked with Kyle who provided a lot of great advice around auto policies. He was transparent and easy to work with. When we later cancelled the policy, Kyle didn't make us jump through any hoops or give us a hard time. Very sincere staff and would work with them again."


September 15, 2022

5  out of  5 rating by JC F.
"Tracy Allio at Alan Chan and State Farm has been wonderful to work with - she came highly recommended by our realtor because of her deep expertise in San Francisco-specific needs and she didn't disappoint. Tracy gave me very helpful advice as I was looking into homeowners, auto and umbrella policies. She clearly has a ton of expertise, takes the time to understand each client's situation and provides a very responsive and high quality service. She spent a lot of time ensuring I had the coverage I needed for the best price. She gets it and gets things done - I highly recommend her as she is my go-to insurance agent!"


August 2, 2022

5  out of  5 rating by B D
"Alan has been our agent for many years. My daughter (and her roommates) were moving to New York City (international students from three different countries) to continue their studies at NYU and needed a renter's policy on very short notice to satisfy their new apartment lease requirements. We did not know what to do given we had no contacts for this type of insurance in NYC. Alan again helped us by connecting us with his longterm colleague (Kevin Leong) in NYC. Kevin then provided us fantastic service and secured the policy we needed on very short notice (he did this on a Friday night). We could not be happier with Alan (and Kevin) for taking such good care of us and so quickly. We highly recommend him!"

John Boatman

June 30, 2022

5  out of  5 rating by John Boatman
"You need insurance needs.please call this office they have excellent customer service.i will tell all my friends.Thanks for all your help"

Cynthia Timberlake Givans

May 13, 2022

5  out of  5 rating by Cynthia Timberlake Givans
"Alan took over my account from another agency owner that retired and he has performed a terrific job handling my personal and business insurance needs. Highly recommend Alan!"

Michele Phua

April 27, 2022

5  out of  5 rating by Michele Phua
"Alan Chan has been our insurance agent for awhile (auto, home, life, etc). He is a great adviser and so responsive in helping us with all the Q&As. And we have encountered many situations that require his timely guidance. He is professional, patient and knowledgeable. Highly recommend him."

Ching Chung

April 25, 2022

5  out of  5 rating by Ching Chung
"Excellent people with excellent service"

Joel Hayashida

April 11, 2022

5  out of  5 rating by Joel Hayashida
"Our Integra was parked in SFO long term lot while we attended an out-of-state wedding. We came back to find our catalytic converter was stolen!! We got towed back to the City to Hayes Auto where our excellent mechanic Joe Ng got on it immediately. Meanwhile, we contacted our insurer, State Farm, whose claims department gave us clear and detailed instructions on filing the claim. Aileen of Alan's team made sure our Police report and parking receipt were properly forwarded to Claims to complete the opened claim. We are completely satisfied with State Farm's rapid handling, approving and payment of our claim. From our agent (Alan, Kyle, Aileen) to Claims to Hayes Auto, they worked together seamlessly and rapidly to get our car repaired and running. Thanks again again State Farm!! For you travelers, please don't park at SFO long term lot. They're not secure. We had nothing in the cab of the car, yet because SFO long term lot espouses "contactless parking", there are no eyes on who enters or exits, so your cars aren't safe! Go patronize another,more secure lot, have someone drop you off, or don't go at all. Better safe than sorry. Joel"

Andrew Yu

April 5, 2022

5  out of  5 rating by Andrew Yu
"Alan Chan and State Farm stepped up for us when we needed help. My family and I were the victims of a lawsuit claiming "wrongful eviction" and "harassment". The tenants had moved out (not evicted) over six months earlier and were demanding $725k, through a lawyer they found. My elderly parents (in their late 80's) were named, along with me. The tenants had moved from a unit in my parents' duplex; my wife and I lived in our own single family house. My parents had Farmers Insurance; and my wife and I have State Farm. This is when you find out what insurance company you can count on, and which insurance rep has your back. Farmers said my parents had not purchased the right coverage to be protected against such a lawsuit. My parents had insured the duplex with Farmers for almost 50 years, and had always rented out one unit while living in the other. All their Farmers reps over the years knew this. Meanwhile, ten years earlier, Alan Chan had asked my wife if we had any tenants in our single family house. When Alan learned that we did, he recommended that we add an additional coverage that would protect us against tenant claims. The coverage was only an additional $16 premium. That additional $16 premium provided us with the financial backing of State Farm and access to their lawyers, to protect me in this lawsuit. State Farm took on the case even though the tenants were not my tenants. Furthermore, State Farm's lawyers managed to resolve the case without dragging my elderly parents into stressful depositions, whereas Farmers abandoned the case. All along the way, Alan Chan demonstrated an interest in our case and was always there to provide support. I have told family members about Alan's office and State Farm. So far, they have moved 3 homeowner policies over to Alan. My family members and I have had many conversations with Alan over the past year. We have found him to be knowledgeable, honest and forthcoming. My wife tells me that this is a family business that Alan had taken over from his father many years ago. I believe that Alan runs his business for the long run and provides high value and excellent service for his customers. We have only had a few interactions with Alan's staff but have found them all to be polite and diligent. I would encourage anyone with insurance needs to give Alan's office a call and judge for yourself."

Deborah Rockwood

April 1, 2022

5  out of  5 rating by Deborah Rockwood
"Alan and his team are the best! We've been with them for years and years. You hope you won't need to talk with them but when you do, they are responsive, communicative, and always helpful. Highly recommend!!"

Lee Johnson

March 14, 2022

5  out of  5 rating by Lee Johnson
"We have been with the Chan Agency for 24 years and have always received excellent service. They are proactive, professional, and exceptionally friendly. We recommend them highly!"

Amber L

December 30, 2021

5  out of  5 rating by Amber L
"I was referred to Alan's office from my past Seattle agent when I moved back to CA. Everyone at Alan's office is kind, professional and responsive. Shout out to Kyle- he is my main point of contact here and always answers every question I have in detail and gets my policies in order in a timely manner. Thank you Kyle! Would definitely recommend this office. Reliable, fast, and great customer service."

Darrell Katsch

July 27, 2021

5  out of  5 rating by Darrell Katsch
"Very happy for many years of excellent customer service. Thanks Alan!"

Ali Model

July 23, 2021

5  out of  5 rating by Ali Model
"My husband and I have had a great experience here. We have had their car insurance and recently added rental insurance. We have been happy customers for the last 5+ years and recently just referred another family member and they are very happy as well. Tracy has been consistently helpful and kind, answering our (many) questions and always responding quickly. I highly recommend for all insurance needs!"

Heidi Hagberg

July 13, 2021

5  out of  5 rating by Heidi Hagberg
"Quickly received a quote and policy for a non-owners car insurance. Wendy and team were made a complicated topic easy to understand and got my policy up and running within a day!"

Sherwin Jew

June 30, 2021

4  out of  5 rating by Sherwin Jew
"It was my first time working with Wendy and she replied promptly to questions and provided useful information. She was professional and great to work with."

Jim Robbins

June 25, 2021

5  out of  5 rating by Jim Robbins
"Alan has been my agent since 2001. His service has always been excellent and the policy prices very good. He goes above and beyond to help his clients out. I have recommended him to many friends in the past and definitely suggest you contact him for your insurance needs."

Sally Wong

May 28, 2021

5  out of  5 rating by Sally Wong
"Excellent service of all your insurance needs. Very good group of people to work with."

vivian b

May 5, 2021

5  out of  5 rating by vivian b
"Alan and his team are always so helpful and responsive (even during Covid). They are friendly and knowledgeable, making sure to answer all my questions and explaining all processes. Alan has been my agent for many years and I hope many more to cone!"

Tom Benthin

April 29, 2021

5  out of  5 rating by Tom Benthin
"Alan has been my insurance agent for decades. He's responsive and proactive, great to work with. And when our house burned in the 2017 fires, he and State Farm were there for us."

Katie Breitenbach Coughlan

April 23, 2021

5  out of  5 rating by Katie Breitenbach Coughlan
"I have been a customer of Alan's for several years, and I most recently worked with Matthew Machado to set up a new policy. He was very flexible to set up time to talk to walk through questions and was extremely responsive by email. I highly recommend working with them."